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How ponster Handles Your Personal Information

Your account with ponster involves real transactions — bKash deposits, Nagad transfers, Rocket withdrawals — and we take the privacy around those seriously. This page explains exactly what data we collect, how we use it, and what you can do about it.

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to know what data we hold on your account, request a correction, or ask us to delete your information, our support team handles those requests directly. You can reach us through live chat on the site, by email, or through the in-app help section on your mobile. We aim to respond to data-related requests within a reasonable timeframe — complex deletion requests may take longer if your account has pending transactions.

Team online

Live Chat

Open the chat icon from any page on ponster to speak with a support agent who can pull up your account data record and walk you through your options.

Email Support

Send a written data request to our support address found in the account help section. Include your registered contact detail so we can verify it is your account.

In-App Help

From the account menu on mobile, tap Help to access the privacy request form directly. It is the quickest path for deletion or correction requests on your handset.

ACCOUNT SECURITY DETAIL

How We Protect What You Share

Your account data sits behind SSL encryption from the moment you submit it. Login sessions use one-time verification codes sent to the mobile number on your account, so even if your password is compromised, an attacker cannot get in without your phone. We retain your account data for as long as your account is active and for the period required after closure under applicable financial record-keeping rules. You can request access to your data at any time through support. To request deletion, contact us in writing — we will process it once any open transactions are settled.

SSL Encryption

Every page on ponster, including the cashier where bKash, Nagad, and Rocket transactions happen, runs over SSL so your data is encrypted in transit.

OTP Login Verification

Each new session triggers a one-time code to your registered mobile number. This step stops unauthorised logins even if your password has been exposed elsewhere.

Data Retention Policy

We keep your account records for the period your account is open plus the minimum period required by applicable rules after closure. No longer than necessary.

Your Access and Deletion Rights

You can ask us what we hold, request corrections to inaccurate details, or ask for your data to be deleted. Reach out via live chat or the email address in account help.

Privacy Questions Answered

These are the questions we hear most from account holders about how their data is managed on ponster. If your question is not covered here, live chat is the fastest way to get a specific answer.

We collect your name, contact detail, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also logged for security purposes.

Only with the payment processor needed to complete your transaction. We do not sell your payment data. Sharing beyond that happens only where local law requires it.

Contact support via live chat or email with your registered detail. We will provide a summary of the data linked to your account within a reasonable timeframe.

Yes. Send a written deletion request through live chat or email. We process it once any open transactions on your account are settled and the required retention period is met.

We retain records for the minimum period required under applicable financial record-keeping rules after account closure, then delete or anonymise them.

Yes. The cashier pages run over SSL encryption. Your bKash, Nagad, or Rocket PIN is never stored on our side — only the transaction reference and amount are logged.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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