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Terms Conditions for Your Account

These terms set out how you open and use your ponster account, how deposits and withdrawals through bKash, Nagad and Rocket work, and what we expect from each other while you're in the lobby.

Account eligibilityDeposit & withdrawal rulesFair play policyDispute resolution

Explore the Lobby Read FAQ

HELP CHANNELS

Get Answers About These Terms

If something in these terms isn't clear, or if you need help with account access, deposits, withdrawals or fair-play questions, reach us through the channels below. Our Bangladesh support team reads every message and replies with the detail you need.

Team online

Live chat

Open the chat icon in your account dashboard for instant answers on terms, payment flow, withdrawal verification and account rules. Our team is online to walk you through any clause that needs unpacking.

Email support

Send detailed questions about these terms, account eligibility, bonus conditions or dispute procedures to our support address. We reply with a full explanation and any documents you need to resolve the issue.

FAQ library

Browse common questions about account registration, payment-method rules, withdrawal timelines and fair-play policies in the help section. Each answer links back to the relevant clause in these terms.

How These Terms Apply

ponster Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with ponster, you agree to use the platform in line with these terms and with the laws that apply in your region. We built this service for players in Bangladesh regions where online gaming is permitted under local law; if you're

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in a jurisdiction that restricts or prohibits this type of service, you must not register or play. Your account is personal to you. You may not share login details, transfer your account to someone else, or let anyone else place bets or play games on your
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behalf. We verify every withdrawal request to protect your account; that means checking the payment method matches the one you used to deposit. Deposits via bKash, Nagad and Rocket typically arrive within minutes, and we credit your balance as soon as we receive confirmation from the
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wallet provider. Withdrawals follow the same route and are processed once identity and wallet ownership are confirmed. You're responsible for keeping your password and any two-factor codes private. If you notice unauthorised activity, contact our support team immediately so we can freeze the account and investigate.
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We reserve the right to suspend or close accounts that break these terms, attempt bonus abuse, use multiple accounts, or engage in fraudulent activity. Any balance owed to you at the time of closure will be returned to your registered wallet after verification is complete. We
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update these terms from time to time; when we do, we'll post the new version here and notify you by email or account message. Continued use of the platform after an update means you accept the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT PROTECTION

How We Handle Your Agreement

We treat your acceptance of these terms as a contract between you and ponster. That means keeping your account data secure, processing deposits and withdrawals according to the rules set out here, and giving you a clear path to raise disputes if something goes wrong.

Secure storage Your account details, transaction history and any documents you submit for withdrawal verification are stored with encryption. We keep records as long as your account is active and for the period required by financial regulations after closure.

Fair enforcement We apply these terms consistently across all accounts. If we need to suspend or close an account for a breach, we explain which clause was broken and give you the chance to respond before a final decision is made.

Clear updates When we revise these terms, we highlight what changed and give you notice before the new version takes effect. You can review the previous version in your account settings for comparison and decide whether to continue using the service.

Dispute resolution If you disagree with a decision we made under these terms, contact support with your case. We review every dispute, check the audit trail and reply with our reasoning. Unresolved issues can be escalated to an independent mediator where available in your region.

Terms & Conditions FAQ

You must be of legal age in your region and located in a jurisdiction where online gaming is permitted. We verify eligibility during registration and may ask for ID or proof of address before approving withdrawals.

No. Our terms require that the wallet you deposit from matches the name on your ponster account. We check this during withdrawal verification, and mismatched details will delay or block your payout until ownership is confirmed.

We may suspend your account while we investigate, and if the breach is confirmed, we can close the account permanently. Any balance owed to you will be returned to your registered wallet once verification is complete, minus any amounts linked to the breach.

We email you when we update the terms and post a notice in your account dashboard. The new version takes effect on the date shown at the top of this page, and continued use means you accept the changes.

Contact support with your case and any evidence that supports your position. We review the transaction history, check the relevant clause and reply with our reasoning. If you're still not satisfied, ask about escalation options available in your region.

The core terms apply to all accounts, but specific rules around Deposit references, withdrawal processing times and verification steps may vary by payment method. Check the payment section in your dashboard for method-specific details that sit alongside these terms.

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